Frequently Asked Questions
Everything you need to know about your UREVO fitness journey.
How long does shipping take for UREVO treadmills?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for fitness equipment?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that return shipping fees may apply unless the item is defective.
Do UREVO under-desk treadmills require assembly?
Most of our under-desk treadmills and walking pads come 100% pre-assembled and ready to use out of the box. For models requiring assembly, we provide all necessary tools and a clear step-by-step instruction manual.
What kind of warranty comes with my purchase?
All UREVO products come with a standard 12-month warranty covering manufacturing defects. We also provide lifetime customer support to ensure your equipment stays in top working condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through partners like Affirm or Klarna, allowing you to pay in installments.
How do I maintain my UREVO treadmill?
To ensure longevity, we recommend lubricating the running belt every 3 months or 100 miles of use. Keep the motor area free of dust and ensure the belt is centered and tensioned according to the user manual.